Goods delivery service Efisiensi Pengiriman Paket JNE Berdasarkan Pengalaman Pengguna
Efisiensi Pengiriman Paket JNE Berdasarkan Pengalaman Pengguna
Abstract
Penelitian ini bertujuan untuk menganalisis efisiensi pengiriman paket oleh JNE (Jalur Nugraha Ekakurir) berdasarkan pengalaman pengguna. Metode penelitian yang digunakan adalah kombinasi antara pendekatan kualitatif dan kuantitatif. Data dikumpulkan melalui kuisioner yang menanyakan tentang frekuensi penggunaan layanan JNE, pengalaman keterlambatan pengiriman, kesulitan dalam menghubungi layanan pelanggan, kerusakan atau kehilangan barang, kemudahan dalam menemukan informasi pelacakan paket, kepuasan terhadap biaya pengiriman, kepuasan terhadap efisiensi waktu, kejelasan informasi yang diberikan oleh JNE, kemudahan proses pengembalian barang, dan penilaian terhadap kurir JNE. Hasil analisis menunjukkan bahwa sebagian besar responden memiliki pengalaman yang memuaskan dalam menggunakan layanan JNE, meskipun masih terdapat beberapa area yang perlu diperbaiki, seperti ketepatan waktu pengiriman, kualitas layanan pelanggan, keamanan pengiriman, dan proses pengiriman dan pengembalian barang.
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